Jobs
Position: Financial Analyst
Closing Date: 5th August 2010
Location: Oldham
HR Contact: Selena Douglas
The Financial analyst will examine financial information in order to make sound suggestions to support the Management Team on key strategic and commercial decisions. Will often use statistics and spreadsheet Models and then make reports to the Business Intelligence Manager on their findings
Information Analysis: A successful Financial Analyst will possess strong analytical skills and be expected to have the ability to identify the financial relevant information.
Communication and Interview Skills: The Research Analyst will need to be able to classify, synthesize and present the information according to the user´s needs.
If your interested in applying for this position please forward your CV along with covering letter to douglass@gsicommerce.com
Position: Customer Service Team Manager
Closing Date: 5th August 2010
Location: Oldham
HR Contact: Selena Douglas
The Team Manager will be responsible for the day to day management of their teams ensuring achievement of client service levels. The Team Manager is a role model and a leader who should be able to solve problems, make informed decisions and manage their teams to maximise results and minimise costs to the business.
Responsible for
- Managing a team of people within the customer service team , setting targets to ensure maximum productivity
- Deal with customer complaints escalated from advisors and team coaches resolve customer complaint to the satisfaction of the customer & company
- Ensure adequate resources are in place to meet service level requirements whilst maintaining optimum levels of utilisation
- Manage sickness absence in accordance with company process
Key Skills
- Communication
- Motivation and management skills
- Ownership & Accountability
- Leads by example and directs as appropriate
If your interested in applying for this position please forward your CV along with covering letter to douglass@gsicommerce.com
Position: Team Leader x 2 (Various shifts)
Closing Date: 5th August 2010
Company: GSI Commerce International
Location: Manchester
Reporting to: Shift Managers
HR Contact: Selena Douglas
Key responsibilities:
- Support Shift Managers in achieving the delivery of targets, quality & cost.
- Allocating daily workloads to maximise the productivity of the warehouse team
- Co-ordinate and manage daily administrative tasks
Essential requirements:
- Excellent communication and interpersonal skills
- Excellent planning and organisational skills
- Quality and results focused
- Team player
If your interested in applying for this position please forward your CV along with covering letter to douglass@gsicommerce.com
Position: Team Trainer x 1 (Various shifts)
Closing Date: 5th August 2010
Company: GSI Commerce International
Location: Manchester
Reporting to: Shift Managers
HR Contact: Selena Douglas
Key responsibilities:
- On the job training of all new starters to SOP standard
- Compile and maintain training records for all trainees
- Assess training needs. Work closely with Team Trainers and Shift Managers to ensure flexibility for how team members can be utilised.
- Deliver manual handling training to all new trainees
Essential requirements:
- Excellent communication and interpersonal skills
- Excellent planning and organisational skills
- Quality and results focused
- Team player
If your interested in applying for this position please forward your CV along with covering letter to douglass@gsicommerce.com
Position: Fraud Manager
Closing Date: 5th August 2010
Location: Barcelona
HR Contact: Ingrid Verhee
The Fraud Manager will be responsible for keeping fraud to below .5% annually, making fraud rule recommendations, providing regular reporting and analysis and for managing agents working in this role. In addition, the Fraud Manager is responsible for monitoring, managing and reporting on aged orders. The Fraud Manager will interface with Business Management, Call Centre Management (internal and external), Executive Management, will work in partnership with the GSI KOP Fraud Team and launch teams.
Responsibilities
- Responsible for preparing weekly and monthly statistics
- Communicate issues to cross-functional partners and facilitate dialogue through to resolution (equivalent to third party interfacing) / Managing the third party relationship
- Data reconciliation between different third parties we interfacing with and our system / clean up
Competencies
- Strong written and verbal communication skills / highly articulate, good telephone manner
- Third-level education
- Fluent in English and Spanish
If your interested in applying for this position please forward your CV along with covering letter to verheei@gsicommerce.com
