Scalability
GSI Commerce® is committed to having sufficient capacity to meet our clients' growth needs as well as providing outstanding support during holiday peak. To this end, we invest in significant operating scale to accommodate planned and unexpected shopping peaks. We have three geographically dispersed domestic contact centers totaling more than 1,900 seats, as well as contingency and peak capacity arrangements. GSI is also effectively leveraging a carefully orchestrated work-at-home program with several hundred agents to handle unique skills and peak needs. We also provide highly scalable integrated voice recognition (IVR) capacity and failover capability.
With a technology platform designed to handle more than 10,000 concurrent calls and industry-leading workforce management technology, we scale our operations to meet your growth needs and peak demands.
