Our order management system provides a flexible, fully integrated solution for order entry, fulfilment and customer care. We have full-service customer care and distribution centres to efficiently and cost-effectively accommodate orders and handle customer inquiries. We can also integrate our system with your existing fulfilment and customer care solutions.

With the goal to reduce your order inquiry costs, we make the entire ordering process self-serviceable for your customers. Moreover, our configurable platform gives you the freedom to choose specific capabilities that add value to the customer experience and generate higher sales.

Order Entry

We support customer orders online, by mail, and through our customer care centres. Our order entry system is highly configurable for any options your business might need, including backorder capability, advance sale, gift wrapping and messaging, promotion pricing, multiple ship-to addresses, multiple payment options and more.

Order Status and Communications

We enable you to communicate order information to customers at checkout, by e-mail, through Web-accessible order history, IVR or a customer care representative. You can provide customers with automated order confirmation, shipping confirmation, backorder notifications, and other notices as needed.

Our self-service features enable shoppers to access estimated delivery dates and other relevant order information. While convenient for your customers, this also lowers your cost per order by reducing order inquiry calls.

Order Fulfilment

Orders are shipped through our full-service fulfilment centres or through your existing distribution network. If you choose to ship through your own distribution centres, we will integrate your process with our platform.

Cancellation and Returns

Customers can cancel their orders online or through customer care. We offer a convenient, no-hassle returns service using pre-paid, pre-addressed return labels, millions of access points and intelligent barcodes. Our returns service improves returns visibility and profitability.